Returns & replacements
Changed your mind or got a faulty item? Most products can be returned within 7 days of delivery, with free pickup.
Last updated 15 October 2026
Draft for legal review. This page is a template prepared for Genius Inn’s launch. The registered business details and final wording will be confirmed by a qualified lawyer before the store goes live.
What you can return
| Product type | Policy | Window |
|---|---|---|
| Most electronics and accessories | Refund or replacement | 7 days from delivery |
| Phones, tablets, laptops, desktops, TVs and consoles | Replacement only (if defective, damaged or wrong) | 7 days from delivery |
| Software and games (digital or opened) | Not returnable | — |
The exact policy for each product is shown on its page and when you start a return.
How to return
- Go to Your orders, open the order and choose “Return or replace”.
- Pick the items, quantity and reason. We review requests within 24 hours.
- Our courier picks the item up from your address. Pack it in its original box with all accessories, manuals and freebies.
- Once it reaches us and passes a quick check, we issue your refund or ship the replacement.
Refunds
- Prepaid orders: refunded to your original payment method. Banks usually show it within 5–7 working days.
- Cash on delivery: refunded to the UPI ID or bank account you give us (stored encrypted), usually within 1–2 working days of the check.
- If you return everything in an order, the delivery and cash-on-delivery fees are refunded too.
- A GST credit note is issued for every refund and is available on the order page.
Cancelling before delivery
You can cancel any order free of charge until it ships. Prepaid orders are refunded in full straight away.