Grievance redressal
If customer care hasn’t resolved your issue, our Grievance Officer will. This page meets the Consumer Protection (E-Commerce) Rules, 2020 and the DPDP Act, 2023.
Last updated 15 October 2026
Draft for legal review. This page is a template prepared for Genius Inn’s launch. The registered business details and final wording will be confirmed by a qualified lawyer before the store goes live.
Grievance Officer
| Name | To be confirmed before launch |
| Designation | Grievance Officer |
| To be confirmed before launch | |
| Phone | To be confirmed before launch |
| Company | Genius Inn (registered business name to be confirmed) |
| Address | Registered office address to be confirmed before launch |
How to raise a grievance
- Email the Grievance Officer with your name, registered email, order number (if any) and a description of the issue.
- We acknowledge every complaint within 48 hours and give you a reference number.
- We resolve complaints within one month of receiving them, and tell you the outcome in writing.
If you’re not satisfied
You can approach the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in) or the consumer commission for your district. For personal data complaints, you can approach the Data Protection Board of India.